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How Unified Communications Monitoring Can Increase Business Agility

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Are you looking to streamline your business in the long run? Communication has always been part of business setups. However, since phones or emails alone will not suffice for office communication, as a business owner, unified communications are necessary for any company. 

An all-in-one platform, US combines CISCO’s advanced tools such as phone calls, video, screen sharing, chats, and file management into one platform for seamless communications. This allows businesses to control their prevailing infrastructure while gaining the added flexibility of cloud technologies. The seamless integration between tools provides users with a quick experience that enhances teamwork and real-time collaboration.

Studies have proven that an agile business can generate up to 10% more revenue growth than a non-agile organisation. The question is, how can unified communication monitoring improve agility within your organisation so that you are able to adapt to market and environmental changes in a timely manner?

In this article, we take a look at how Cisco UC monitoring can increase your business agility.

Supports flexible working 

Did you know that Unified Communications lets your employees receive calls regardless of where they are working from (location) or what equipment they use (device)? Flexible working leads to enhanced customer experience.

Gives a competitive advantage

In order to meet the needs of your customers, your business must extend its hours beyond the traditional 9 to 5 jobs. In other words, you do not have to remain open 24 hours a day, but staff should have the ability to contact customers outside of business hours in the event of an issue.

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Responds to change quickly

With unified communications, a cloud-based service, businesses can respond to change quickly and save money by paying only for what they need, instead of paying for what they don’t.

Uses the newest technology to remain constantly compliant

For easier compliance monitoring, unified communication solutions synchronise all of your communication channels into one simple, easy-to-use platform. This means, one number, one voicemail and on-the-go call recording across landline and mobile devices with centralised storage.

Needs to be implemented across all departments 

With unified communications solutions, you can integrate your enterprise data with existing business software, e.g., CRM can provide seamless communication between departments, suppliers, and customers, allowing the business to respond to changes immediately.

Companies willing to implement measures to ensure flexibility are those that stay ahead of the curve with the increase in employee requests for remote working and flexible hours. Unified communication is an essential element of any agile business model.

Minimises errors

With unified communications solutions, you can prevent human errors thereby mitigating risk. You can save time, money and effort by spending less time correcting and troubleshooting errors.

By increasing your team’s productivity, you could boost the entire organisation to follow suit. Once the whole organisation is agile, it reflects the tactical worth of unified communications. Ultimately, your workflow and processes get streamlined and the overall performance impacts your business as a whole.

Thanks to Cisco Unified Communications, it is no longer difficult to find a system that uses the latest advances while still staying within your budget. If you want to know more about implementing unified communications in your business or have any queries about the Cisco UC or need more information, reach out to us.

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